Nerva Gum (“Nerva,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, purchase products, or interact with our services.
Information we collect
We may collect information you provide directly, such as:
- Name, email address, phone number, and shipping or billing address
- Payment information processed by our payment partners (we do not store full card numbers on our servers)
- Order history, subscription preferences, and customer service communications
- Marketing preferences if you opt in to emails or promotions
We also automatically collect certain technical data when you use our site, such as device type, browser, IP address, general location, and cookies or similar technologies as described in our Cookie Policy.
How we use information
We use the information we collect to:
- Process and fulfill orders, subscriptions, and returns
- Communicate about your account, shipments, and support requests
- Improve our website, products, and customer experience
- Send marketing communications where permitted (you may opt out anytime)
- Detect fraud, abuse, or illegal activity and comply with legal obligations
Sharing of information
We may share information with service providers who assist us with payment processing, shipping, analytics, email delivery, and hosting. These parties are contractually required to use your information only as directed by us. We may disclose information if required by law or to protect our rights, safety, or property.
Your choices
Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal data, or to object to or opt out of certain processing. To exercise these rights, contact us using the information below. You may unsubscribe from marketing emails via the link in any message.
Data retention & security
We retain information as long as needed for the purposes above and as required by law. We use reasonable administrative, technical, and organizational measures to protect personal information; no method of transmission over the Internet is completely secure.
Children
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
Changes
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date.
Contact
For privacy-related questions or requests, contact us at privacy@nervagum.com.